VAMC Beckley strives to provide the highest quality health care to the veterans of our nation who call Southern West Virginia home.   We recognize that there may be times when patients or their family members have concerns that require attention.  The best time to make us aware of your concerns or questions is at the time it occurs, so that we can resolve matters as quickly as possible.  To this aim, we have established several programs to assist you.

Service Partners

No matter which service you visit at VAMC Beckley, you will always be able to locate one of our many service partners.  The service partner can address and resolve your concern at the point of contact.

Patient Advocate

VAMC Beckley staff includes a highly skilled patient representative who is eager to help you with your concern in a timely manner.  The Patient Advocate—

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

Our Patient Advocate is located on the first floor of the main hospital building in Room 1B-145A.

Patient Feedback Tools

We have a number of feedback tools to enable you to provide information regarding the care and service you receive.  Please take the time to participate in and use these feedback tools.  Our goal is to provide timely, compassionate, quality health care.

Quickcards

During your outpatient visit or inpatient stay, you may receive a "quickcard".  This is a short patient satisfaction survey in which you are asked to provide your opinion of the care you are receiving.

You may answer your quickcard anonymously, or you may provide your name and contact information and request that we contact you about the resolution of your concerns.

Survey of Healthcare Experience of Patients (SHEP)

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care so that we can resolve them.  We also appreciate compliments about what we are doing right.