Work Status for Employees - Beckley VA Medical Center
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Beckley VA Medical Center


Work Status for Employees

Situation Update

As of Monday, August 2, 2021 4:08 PM EDT

Director statement regarding reporting for duty:

Beckley VAMC will expand VA health care services while ensuring safe environment

Beckley, W.Va. — Beckley VA Medical Center is working on a plan to reintroduce health care services as West Virginia starts reopening after COVID-19 shutdowns. The facility will begin expanding some services beginning Monday, June 15. Beckley VAMC is implementing a phased approach to reintroducing health care services while ensuring a safe environment.


“The safety of Veterans and staff is the highest priority when we consider how we provide health care services and procedures during the ongoing COVID-19 pandemic,” Desmond McMullan, VAMC director said. “VA will take into account guidance from various agencies including federal, state and local government as we gradually reintroduce health care services. As a high reliability organization, safety is always paramount and will continue to guide our decision making.”

Veterans Health Administration (VHA) has developed a risk-based framework to prioritize non-urgent procedures, in addition to the urgent procedures currently being performed. Evaluation of factors such as patient health, staff safety and resource considerations will guide expansions and scheduling decisions. Rigorous safety measures including employee and Veteran COVID-19 screening, physical distancing and appropriate personal protective attire such as face coverings and frequent disinfection of high-touch services will remain in place at all VHA facilities.

Beckley VAMC will continue to maximize personalized virtual care options like telehealth, phone consults and wellness checks, as we know these services have been a valuable link to our Veterans during this challenging time.

Veterans should contact Beckley VAMC or their provider for information about the expansion of services by calling 304-255-2121. For more information, check our official website at, find us on Facebook at

On our main campus and at our community-based outpatient clinics, we continue to limiting only Veterans through our main door. No guests, no visitors, no accompaniment, unless there is an extenuating circumstance or required assistance, will be allowed to enter the medical center or community-based outpatient clinics.

Precautionary screening will be at the entrance with basic questions to help ensure individuals who might spread the COVID-19 virus get the care they need while not exposing patients or staff. Thank you, Veterans and visitors, for your cooperation. Remember to wash hands often, avoid touching eyes, nose and mouth.

Veterans, if you have flu-like symptoms such as fever, cough and shortness of breath, call us BEFORE your visit at (304) 255-2121, choose #3, or ext. 8003. In addition to calling first, consider using virtual care options such as telehealth or My HealtheVet Secure Messaging.

Here are some resources:

Telephone or Video Appointments – Veterans can receive care at home — either over the phone or via video using VA Video Connect *VVC) on their computers, smartphones, or tablets in a virtual medical room, using encrypted video to ensure the session is secure and private. To set up telephone or video appointments, Veterans can send their provider a secure message on My HealtheVet by visiting Veterans may also call, but VA is requesting that Veterans only call with urgent needs at this time. To learn more about VA Video Connect, visit

Prescriptions & Pharmacy – Veterans can request prescription refills, and order and ship medications to their homes using My HealtheVet or the Rx Refill mobile app. Download the app at The Outpatient Pharmacy Window is now closed.
Refills may also be requested 24 hours a day by using the automated refill line (you will need to enter your full SSN and Rx number): 304-255-2121, option 1, and option 1 again. For more urgent needs, contact the VA Pharmacy at 304-255-2121, option 1, then option 2 (Monday-Friday, 8 a.m. to 4:30 p.m.).
Expedited mail delivery may be requested by your healthcare provider or nurse for prescriptions that are needed within 1-3 days.
A screener stationed in the tent near the Emergency Department will be available to assist with Veterans coming to the facility to pick up urgent medications (tentatively Monday through Friday, 8 a.m. to 4 p.m). Any Veterans who have an emergent urgent medication need while at the Beckley VAMC for a scheduled or unscheduled visit will may have it delivered either to their location in the Medical Center where they are receiving care or to their vehicle in a designated pharmacy pick up (curbside) area of the parking lot.Text Message Reminders – Veterans can use Annie’s Coronavirus Precautions protocol to send automated text messages with information about COVID-19. This application helps Veterans monitor for symptoms and can assist if they need to contact their VA facility for care. Enroll at

Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to your VA health care team to ask them nonurgent health questions. Register at

Online Scheduling Temporarily Disabled -- VA has temporarily disabled online direct scheduling for making appointments, but you can still go online to view and cancel appointments. Please visit here.

Additional Resources on COVID-19 Response and Reopening of America efforts:


During a VA-declared emergency:

VA Employees should return to this page for updates. For more information about this emergency, go to our main Emergency Information page.